Feedback from superyacht captains inspired the creation of KVH Superyacht Group. Graham Newton, captain of the 64-meter S/Y Hetairos, recounts running into issues in Fiji: “When my ETO came to me to explain the problem, my heart sank, as we were so close to departing to pick up the owner of the yacht. When I heard that a new KVH antenna and an engineer were on the way, I could hardly believe it. In more than 20 years working aboard superyachts, this has to be the best and most impressive service that I have ever received.”
‘Just one call’ is the theme for the new global concierge service offered by KVH Superyacht Group. The proactive service aims to address its clients’ requests as quickly as possible, providing one point of contact for all onboard communications and entertainment needs. “Since KVH offers a true end-to-end solution, our clients enjoy immediate access, anytime, anywhere, with just one call,” says Jim George, senior director of global leisure sales for KVH.