Picture the scene
An owner is trying to stream his favourite football team playing in a live match on Sky Sports. At same time, a crew member is downloading the latest series of Peaky Blinders on Netflix. This maxes out the yacht’s bandwidth and therefore the owner’s streaming doesn’t work as it should. He gets annoyed and shouts at the ETO/Captain, causing the Captain to ring up the provider and moan that they are not getting their contracted speed. In response, their provider gives them a confusing, old-style report that doesn’t solve much, by which time the football match is finished and the owner upset.
Am I getting the speed that I’m paying for?
This question must sound familiar. Onboard a yacht, it is so common because all too often, although the possibility to have that promised speed is there, something is mysteriously using up the bandwidth or data allowance. Captain’s often don’t know exactly what this is, which creates mistrust between customer and supplier. We see this across the board, and it has led to an unhealthy rift in the industry.
The solution is clear; to find an easy way to grasp what is really using the data. But it is not enough to simply know what is using it, you also need to be able to control it.
Software for managing onboard communications is not a new idea, but there is a new web portal for managing satellite communications on the market – one which promises it is the most advanced and easiest way to manage onboard connection. But can it really live up to all that? We evaluate the features that make up INTEGRA Control, the new solution from Applied Satellite Technology (AST) which hands complete bandwidth control over to the ETOs.