A prime example of a technical solution that, whilst not its primary purpose, does, in fact, work to the advantage of the crew is the entertainment and control system. Designed to make life as easy as possible for the end user, it provides management of the audio and video system as well as control over the climate, lighting, blinds and curtains: all from just one control panel. It is a host of tasks enabling the user to be in charge of their own environment without the need for crew to assist. And should crew ultimately still be needed, the integrated steward call means that help is only the touch of a button away.
For guests this means ease of use and discretion and for the crew it means a technical solution to a number of guest related services. That isn’t to say that crew have been replaced in this situation but the technology available certainly works to the advantage of guests and in turn, crew. Guests enjoy an element of independence with the assurance that the crew and that personal touch still remain on hand if needed, crew can rely on the technology to support their role and achieve a number of tasks that would otherwise need their input. In fact, the perceived benefit is such that the desire to integrate yet further technical solutions for guests with the control systems is on the rise. Industry popular control platforms such as Crestron, DALI, Control 4, AX, KNX and Lutron are all tasked with handling more and more technical feeds to bring guests the services they need.